![]() Since we knew this was dangerous, we first thought we would be heading back home to our local dealership to have it fixed and would have to forfeit our vacation (NOT HAPPY AT ALL). When we put it in neutral, the boat was going in reverse. Last weekend we headed up to Lake Winnipesaukee from out-of-state with our 2019 Stingray, only to find out that our shift was not working properly. Thanks to everyone who contributed to this event and congratulations on having such a great Team. After this experience I understand why Irwin has been around for 100 plus years! It has been my experience that folks who lack integrity never prosper in the marine industry. I hope that someone can pass along our sincere thanks for all their efforts. We did not have the pleasure of meeting the repair folks who actually performed the repairs however based on the results, we would have to guess that they are a very talented group as well. We are back on the water as of last evening and very happy to be able to have some time left enjoying the lake during this difficult period for everyone. As an organization I feel Irwin is truly fortunate to have have such a talented, honest and diligent person managing your main service facility.įolks like Jason, Stephanie and Dan can only further inhance Irwin’s reputation and we feel extremely lucky to have had these folks available to turn our disaster around in short order. The expeditous repair work, transparent continuous communication and calming nature of Jason’s demeanor were truly remarkable. Based on that experience I can state unequivocally that Jason has made this event as painless and efficient as I have ever experienced. I have been boatng for over 45 years and have had lots of experience with various marinas and service staff. Within hours our boat was being attended to. We went to see Jason personally and explain our situation. My wife paid a frantic visit to the office at Mountain view and spoke with Stephanie Mobbs who helped us make quick contact with Jason Marceau. I asked Dan Littlefield who “the very best marine mechanics” in the area were and he immediately told me that this was a job for the Laconia service team. After hauling the boat on a Sunday morning at MVYC we quickly discovered that the extent of the damage was beyond the capabilities of the team at our marina. Unfortunately, we have become a little too familiar with some of the rocky areas of the lake and suffered significant damage to the running gear on our vessel.ĭamage was extensive and we were in fear that we would lose the rest of this already shortened boating season. We have relocated our 340 Sundancer to the MVYC facility and have been getting to know the lake this year. My wife and I have recently become lake boaters after a lifetime of ocean boating in the Boston area. I am writing today to extend my sincere thanks to your Laconia service team for some recent repairs required on our SeaRay 340. Stay warm and we hope you have the happiest of the upcoming holiday season. The team members are rock stars.Īgain thanks……….the season is over….but we are already thinking of 2021…….the craziness over, lake levels higher and a spectacular season. We both want to thank you and the entire service team for being so helpful, supportive and as always with their “can do” attitude……………it is much appreciated and welcomed…………īill Irwin is so fortunate to have a leader such as yourself with a service team that focuses on a customer centric service process that is truly the best. Although we normally keep the boat until mid-October, the lake levels being so low and with all the craziness, why tempt fate. ![]() It will be our “walking to school in the snow uphill both ways”. This is a year we will all remember and speak about decades from now. Sadly, another boating season has come and gone and the 2020 season is over. Donna and I hope that you have an enjoyable Columbus Day (Indigenous Peoples Day) and the most enjoyable Thanksgiving Holiday with family and friends ever (albeit social distancing of course).
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